Enjoy the game, and may you all become masters of The Art of Service!
Fred is a dynamic and highly driven individual – a true ambassador for the Hospitality industry. Under his leadership Galvin at Windows won the Hotel Restaurant Team of the Year (Hotel Cateys 2007), Best Front of House (Tatler Awards 2007) and Best Hotel Bar (Imbibe Awards 2009). In 2010 Fred was nominated Manager of the year at the Cateys awards. In October 2011 Fred was awarded the "Personality of the year 2011" at the National Restaurant awards for his charity work and relentless promotion of his profession. In 2012 Fred was voted Educator of the year at the Imbibe awards. More recently Fred launched on Christmas Day 2012 National Waiters Day to celebrate all Front of House staff and inspire people in hospitality careers. At the 30th Cateys Awards Fred was awarded the prestigious Manager of the Year 2013 Cateys. In 2014 at the Imbibe Personality of the year awards 2014, Fred was nominated for Industry Legend of the year. In March 2014 Fred also received an Honorary MBA from the University of West London.
Fred is passionate about training and staff development. His boundless energy has him as the creator and driving force behind the Galvin Cup (cocktail competition) that awards young bartending talent and Galvin's Chance, a charity supporting underprivileged youth in front of house in the best hotels, restaurants and bars of London and Scotland. Fred created The Mayfair Park and Tower Race to raise funds every year since 2008 for Galvin's Chance and in September 2012 he organised and fought Marcus Wareing in a boxing tournament called Rumble in the Kitchen which raised £55,000 for Galvin’s Chance.
He is a keen runner and amateur boxer and his motto is "learn forever, enjoy life and make a difference". His interests include philosophy, history, business and sports. He lives in Peckham with his partner Alex and their children, Andrea and Matteo- Lucien.
He co-hosted Michel Roux’s Service on BBC2 and is a regular on British national radio. He is the main man behind several high profile charities and events including National Waiter’s Day. Fred is also the creator and Director of The Art of Service.
He is an experienced coach and trainer and one of the very professionals whose talks resonate both in small private sessions and with large gathering for worldwide corporations.
Fred worked in some of London’s most celebrated restaurants and since May 2006 holds the position of General Manager at the awards winning Michelin star Galvin at Windows.
Very few speakers equal Fred’s credibility, passion and breadth of experience in the field of customer service.
Fred has delivered talks in many formats, including management team building, team training and coaching, trade events, board briefings, after-dinner speeches, motivational presentations and public seminars.
Fred ’s speeches are unique, informative, entertaining and provocative. He speaks enthusiastically about the contribution of great service to a customer’s experience, a brand’s longevity and reputation as well as its link to business survival and profitability.
For Fred it is about making excellence a habit in every part of life, teaching people about ownership, the beauty of rigor and discipline and helping delegates take responsibility for living their vision and values to the full.
Fred is comfortable talking to any sector and any audiences – customer service principles are the same across industries.
Fred is very involved with many of his own charitable activities. When time allows he is happy to make time to speak and support other charities and worthwhile causes.
To book Fred, please click here.
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The Art of Service is very proud and excited to offer the following services:
We also offer a wide ranging and fully integrated business consultancy service.
To contact please email Fred.
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